FAQ

Shipping
• Free trackable shipping for Singapore orders above $39.
• Packages will be sent out default either as Registered Article or Smartpac, delivered by Singpost.
• If there’s is a preferred courier, fees may vary. (eg. Grab Delivery, Lalamove, Qexpress)
• We do not provide untraceable mailing currently as we hope to provide a smooth delivery of your Mochi Buddies to you.
• In any case the recipient is uncontactable at the point of delivery resulting in a failed delivery, Mochi Buddies would not be covering any forms of redelivery fees. It would be borne fully by the recipient.
• For overseas customers, please note that any forms of import duties, custom and local sales taxes would be fully borne by the recipient.
• We ship worldwide.
• Please be informed that due to the current ongoing pandemic, packages may be delayed especially for international mails.

Refund & Returns
• All items sold are non-refundable and non-exchangeable unless for the following reasons:
Items are damaged upon delivery.
• All sales items, seconds are non-refundable and non-exchangeable strictly.
• If an exchange were to be done, Mochi Buddies would not cover any form of shipments fee back to us.
• If a refund is valid, Mochi Buddies would refund the amount, however excluding shipping.
• All refunds and exchange will only be valid, 7 days upon delivery of item for all orders.
Items returned must be brand new, unused, including all packaging, tags and free gifts.

Wrong Address Information
• Any error on the order information sent in before shipment can still be corrected. Kindly inform us to make the necessary changes.
• We regret to inform you that if the package had been shipped, no further changes can be made.
• Kindly double check your address before checking out to enjoy a smooth shopping process at Mochi Buddies.